What you need to know

Can’t shake that nasty cold? Want to stop that rash from itching? Worried about your daughter’s fever? When health concerns pop up, you’re just a click or call away from help.

women chatting with medical professional via cellphone

Start here

You have access to Premise Health for 24/7 virtual care on demand. Meet with a board-certified physician by phone or video for nonemergency care needs, including colds, allergies, rashes, and sinus infections. The doctor can provide treatment advice, write a prescription, or tell you if you should head to urgent care or the emergency room. No appointment is necessary—you can reach out anytime.

If you’re covered by the Cigna Core plan, virtual visits are free. If you’re enrolled in the Cigna Smart plan, each virtual visit will cost $35 (and they’re free after you meet your deductible). And, if you need more advanced or specialized care, Premise Health can refer you to the highest-quality specialists in the Cigna network.

Use the My Premise Health app, visit MyPremiseHealth.com, or call 844-737-0894.

Read the step-by-step scheduling instructions.

Heads-up for Kaiser members

Premise Health is available to you, but you should start with your Kaiser telehealth options. For details, call Kaiser at 800-611-1811.

Onsite Cloud Care facilities

Workmates and covered family members can access same-day appointments and a range of health care services at the Cloud Care onsite health centers in Pleasanton and Atlanta. Folks who live elsewhere can use Premise Health virtual care services.

Use the My Premise Health app, visit MyPremiseHealth.com, or call 844-737-0894 to schedule an appointment. Then, enjoy short wait times and fast (but not rushed!) visits with a health care team dedicated to Workmates and their families. 

Cloud Care is great for:

  • Primary care (including pediatrics for kids 2 and up)
  • Acute and urgent care
  • Annual physicals
  • Basic dermatology
  • Lab draws
  • Antibiotics and select chronic condition meds
  • Immunizations, allergy, and flu shots

If you are in Pleasanton, you’ll find Cloud Care in building 6140. It’s open from 8:00 a.m. to 5:00 p.m.

If you are in Atlanta, you’ll find Premise Health Wellness Centers in Smyrna (3060 Highlands Parkway, SE, Units E and F) and Tyrone (105 St. Stephens Court, Suite A). Both locations are open from 8:00 a.m. to 5:00 p.m., with a lunch break from 1:00 to 2:00. 

Take a 30-second tour

Peek inside the Cloud Care clinic.

Watch the video